Shipping Regions

All orders are shipped from Seoul, Korea.

We ship worldwide, except for specific restricted areas.

Please check our list of excluded countries before placing an order.

Shipping Methods

We offer standard and express shipping through Korea Post EMS.

Processing Time

▪︎ Orders generally require a preparation time of 3-7 business days.

▪︎ If your order includes custom-made items or jewelry, processing may take total 1-2 weeks.

▪︎ Custom or pre-order items may require additional processing time, which will be noted on the product page.

Shipping Costs

Shipping costs vary based on the destination, package weight, and selected shipping method. These will be calculated at checkout.

Estimated Delivery Times

▪︎ Standard Shipping: 7-14 business days

▪︎ Delivery times may vary depending on the destination and customs processing.

Customs and Import Taxes

Customers are responsible for any customs duties, taxes, or additional fees imposed by their country. Please check with your local customs office for more information.

Order Tracking

▪︎ Once your order has shipped, you will receive a tracking number at your account page.

▪︎ You can use this to track your package on the e-post website(link).

Lost or Damaged Packages

▪︎ We are not responsible for packages lost or damaged during transit.

▪︎ Please contact the carrier directly for claims.

▪︎ If assistance is needed, contact our customer service team via contact@chiyagi.com

Eligibility for Exchange & Returns

▪︎ To initiate a return, the return request must be completed via contact@chiyagi.com within 3 days of receiving the product.

▪︎ Items must be returned within 7 days of delivery.

▪︎ Products must be unused, unwashed, and in their original packaging with tags attached.

▪︎ Certain items, such as custom orders, final sale products, and personal hygiene items, are not eligible for returns.

▪︎ We currently do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired product.

▪︎ Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item.

▪︎ Shipping fees are non-refundable.

Non-returnable/Non-exchangeable Items

▪︎ Products that are returned 3 days after the delivery date.

▪︎ Sale items, pre-orders, and custom-made products. Jewelry, accessories, and miscellaneous items (such as socks, hats, tights, etc.), vintage products.

▪︎ Products with damaged packaging or missing tags.

▪︎ Items that are soiled, have odors (such as sweat, perfume, diffuser scents), or show signs of stretching or wrinkles that make them unsuitable for resale.

▪︎ Products explicitly marked as non-returnable on the product page

Sale Items

Sale or discounted items are final sale and cannot be returned or refunded unless defective.

Additional Information

We reserve the right to refuse returns that do not meet our policy requirements.